Get Started With Swell
Swell Billing
QR Codes Questions
- I uploaded my logo in branding, but it isn't showing when I look go to the QR tool.
- Is there any reason to use a QR code for a virtual event?
- How to Use Your Dynamic QR Code Tool
- If I edit my QR code customizations, will my older version still work?
- How to Configure Your Event's QR Codes
- What's the difference between a static QR code and a dynamic QR code and which do I have?
Live Stream/ Virtual Events
Payment Processing
- How can I get help with my BluePay account?
- How will we receive the money we raised (BluePay/Card Connect)?
- Should We Close Our Blue Pay/Card Connect Account and How Can We Close It?
- When will BluePay/Card Connect deposit our funds?
- Why am I being billed at the end of the month and how can I get a detailed statement for my records?
- Why is my payment processing not working?
Dashboard
- How do I insert a link into one of my content pages?
- Can I make one of my Swell buttons go somewhere other than a checkout page?
- How does the table process work?
- How can I see my archived events?
- How can I see all of my fundraisers on one page?
- My images are in branding, but they look fuzzy. How can I fix it?
Common Questions about Online Events
- Resources and Steps for Planning Your Online Peer-to-Peer Campaign
- How does someone become a fundraiser for my online event?
- How can I see a list of all my fundraisers?
- How do I set up my online fundraising event?
- How Do I Turn Off the Warning Message on My Site?
- How can I add a check I received so it shows up in my fundraising event's total?
Social Media
Event
- Should I choose Swell Slides or the Simple Fundraising Display?
- Can a guest claim comp tickets at the door?
- How Can I Tell Who Attended My In-Person Event?
- Simple Fundraising Display for In-person Events
- How Do I See Personal Pages?
- Checking Your Guests into Your Event Using the Check In App
Specific Event Type Guides
- Steps to Build a Walk Event
- Steps to Build a Cookout Team Event
- Steps to Build a Golf Event
- How to Create a Donation Page
- Steps to Build an Event with Physical Tickets
- Steps to Build an Event with Virtual Tickets
Post-Event
- The times listed in the transaction report aren't in my time zone. What time zone are they?
- How do I archive (or unarchive) my event?
- How do I view and manage pledges from the dashboard?
- How long will the event website remain 'live' after my event and how can I redirect visitors to my organization's website?