Advanced Strategies for Building Out Your Swell Site
Swell Billing
QR Codes Questions
- I uploaded my logo in branding, but it isn't showing when I look go to the QR tool.
- Is there any reason to use a QR code for a virtual event?
- How to Use Your Dynamic QR Code Tool
- If I edit my QR code customizations, will my older version still work?
- How to Customize Your Event's QR Codes
- What's the difference between a static QR code and a dynamic QR code and which do I have?
Live Stream/ Virtual Events
Payment Processing
- Can I Tell Which Donations Have Covered Credit Card Fees?
- How can I get help with my BluePay account?
- How can I tell if a transaction was manually entered?
- How will we receive the money we raised (BluePay/Card Connect)?
- Should We Close Our Blue Pay/Card Connect Account and How Can We Close It?
- When will BluePay/Card Connect deposit our funds?
Dashboard
- Upload a PDF
- Why do I have blank tickets?
- How to create a group option and how to add a group
- I need to change the person receiving credit for a donation/purchase. How can I do that?
- How to Add Seating for Individuals
- How to Change the URL of a Campaign
Common Questions about Online Events
- Resources and Steps for Planning Your Online Peer-to-Peer Campaign
- How does someone become a fundraiser for my online event?
- How can I see a list of all my fundraisers?
- How do I set up my online fundraising event?
- How Do I Turn Off the Warning Message on My Site?
- How can I add a check I received so it shows up in my fundraising event's total?
Social Media
- Why is an old image or old text showing up when I share my event on LinkedIn?
- When I post the link on my social it pops up a coming soon message. Where can I change that?
- Why is an old image or old text showing up when I share my event on X (formerly Twitter)?
- Why is there no image when I try to share my site to Facebook?
- How do I put my picture on my personal fundraising page?
Event
- I want to add additional fields to the ticket form
- Reassign a ticket
- How do I know if people registered for their comp tickets?
- How do I add sponsorship money to the "you helped raise number"?
- How to Change the Number of Seats at a Table
- How Can I Email My Table Hosts?
Post-Event
- How Do I Close a Campaign?
- How do I convert the time in my transactions report to my time zone?
- The times listed in the transaction report aren't in my time zone. What time zone are they?
- How do I archive (or unarchive) my event?
- How do I view and manage pledges from the dashboard?
- How long will the event website remain 'live' after my event and how can I redirect visitors to my organization's website?