FAQs

Get Started With Swell

• New to Swell? Start Here

Swell Billing

• How will my billing be impacted by text to donate changes?
• Obtaining a Copy of the Swell Invoice

QR Codes Questions

• I uploaded my logo in branding, but it isn't showing when I look go to the QR tool.
• Is there any reason to use a QR code for a virtual event?
• How to Use Your Dynamic QR Code Tool
• If I edit my QR code customizations, will my older version still work?
• How to Configure Your Event's QR Codes
• What's the difference between a static QR code and a dynamic QR code and which do I have?

See all 10 articles

Live Stream/ Virtual Events

• How do I change my chat name?
• How can I moderate the chat during a livestream?
• When is the link for my live stream sent to guests?
• What's the link for my live stream event?

Payment Processing

• How can I get help with my BluePay account?
• Should We Close Our Blue Pay/Card Connect Account and How Can We Close It?
• Why am I being billed at the end of the month and how can I get a detailed statement for my records?
• Why is my payment processing not working?

Dashboard

• How can I see all of my fundraisers on one page?
• My images in branding, but they look fuzzy. How can I fix it?
• How to Copy, Edit, and Launch a Repeat Event
• How can a set a thermometer/goal on Swell?
• The Ticket PDF isn’t pulling the images for my event and the sample ticket email isn't using my event's name. How do I fix that?
• How to Add or Manage Your Swell Users

See all 18 articles

Common Questions about Online Events

• How does someone become a fundraiser for my online event?
• How can I see a list of all my fundraisers?
• How do I set up my online fundraising event?
• How Do I Turn Off the Warning Message on My Site?
• How can I add a check I received so it shows up in my fundraising event's total?
• How can I see a list of all the donations my event has received?

Social Media

• When I post the link on my social it pops up a coming soon message. Where can I change that?
• Why is Twitter sharing an old image or old text about my event?
• Why is there no image when I try to share my site to Facebook?
• How do I put my picture on my personal fundraising page?

Event

• Can a guest claim comp tickets at the door?
• How Can I Tell Who Attended My In-Person Event?
• Simple Fundraising Display for In-person Events
• How Do I See Personal Pages?
• Checking Your Guests into Your Event Using the Check In App
• Can I make changes after the site is live?

See all 14 articles

Specific Event Type Guides

• Steps to Build a Walk Event
• Steps to Build a Cookout Team Event
• Steps to Build a Golf Event
• How to Create a Donation Page
• Steps to Build an Event with Physical Tickets
• Steps to Build an Event with Virtual Tickets

See all 8 articles

Post-Event

• The times listed in the transaction report aren't in my time zone. What time zone are they?
• How do I archive (or unarchive) my event?
• How do I view and manage pledges from the dashboard?
• How long will the event website remain 'live' after my event and how can I redirect visitors to my organization's website?