What does Image Authentication Error Mean? – Swell Fundraising

If you're getting this error message when trying to upload an image into your site, it means the system isn't recognizing your access. Don't worry. It's easy to fix!

Usually you can fix it by exiting of the event/dashboard, refreshing your browser, and then going back into your event.

If you're still having trouble, log all the way out of Swell and then log back in. To log out, click the down arrow next to your name in the upper right corner of your screen and choose log out. Fill in your email address and Swell password on the next screen to log back in. Choose events and then the event you were working on to get back into your event.

If you're still having trouble, please let us know!