Setting Up Your CardConnect Account

To set up your Merchant Account, click here to complete the online application. 
 

FAQs: 

How long does it take for the CardConnect account / Bluepay Gateway to be approved?

CardConnect approval and gateway setup requires at least 72 business hours. Your account will not be ready to accept and process payments until that process is complete.

What is my industry code? 

Most nonprofit organizations fall into the following industry code: 8398 - Charitable And Social Service Organizations 

Why does the CardConnect application ask for business owner information?

Payment processing accounts, like CardConnect, require the personal SSN (last 4 digits) and identity of an employee but do not require a personal guaranty. This information is required to comply with the Patriot Act. More information describing the application and policy can be found here. 

Nonprofit organizations can input the following on the hosted application. 

Business Ownership:  0%

Do not check the box adjacent to personal guarantee (nonprofit employees are not providing a personal guaranty)

Will we pay a monthly PCI Compliance fee? 

Swell Fundraising provides PCI Compliance coverage and certification for all clients who open an account through the Swell-hosted application and the Swell platform.  

For a copy of the CardConnect Program Guide, click here. 

Need help with your account? To reach CardConnect's support, email [e-mail] or call 877-828-0720 (option 1 > option 1).