How can I get a detailed statement of transactions and fees?

It's reconciliation time and we are happy to direct you to the locations in your payment gateways where you can find a detailed report of transactions with associated fees.  

For Stripe clients: 

Swell clients relying on Stripe for payment processing can export several reports that answer the question of transactions and fees.     Here is an April 2024 webinar where we show you the steps.  

Step 1:  Log in to your Stripe account 

Notes:  Stripe accounts are connected to a user's email address.  If the person who setup the account is different than you, then you may need to reach out to them for log in information.  

Step 2:  Go to Reports

In the left hand menu, look for Reporting. Click Reporting to open up a drop-down menu and which shows Reports.   In other views, Stripe shows the Reports link in the left-hand menu by default.  

Step 3:  Click Payout Reconciliation

Here you can set up your time frame and a variety of filters for the report. 

Then, go to the Payout Reconciliation report and download that report.    

NOTE: Check the default before finalizing your download.  Select ALL 65 columns to ensure that you have the transaction description, fees and all.  

For Swell clients using CardConnect/Bluepay: 

Important note about CardConnect/Bluepay:   Payments through CC/Bluepay are deposited into the nonprofit bank account daily. The amount deposited is the total amount of the transaction.  Each month, the account is billed for the total merchant fees incurred that month.  For example, on the July statement (which drops on August 2nd/3rd) it will list all of the transactions as well as the fees billed.  

Step 1:  Log in to your CardConnect/CardPointe account

Step 2:  Click on Reporting

Step 3:  Choose your report

Gateway batches:  This report shows the amount of the deposited into your account and will correspond with your bank account.    Each batch on this report is a hyperlink to the transactions that comprise the batch. 

Funding:  The funding report shows each transaction received by CardConnect/Bluepay.   This is the gross amount received ($100 donation = $100 funding)

Statements:  The statements for each month can be downloaded from this location.   It will be necessary to obtain the merchant fees from the monthly statement.  Monthly statements are pdf summaries of all of the transactions and corresponding fees with this account.